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Returns & exchanges

Returns & exchanges

In order to receive a full refund, it is important to return your product unused, complete and in its original condition (without usage traces) and packaging.

You can register your return within 14 days of receiving the product. You have 2 options:

  • Exchange your product for a different one.
  • Return your product and have your money refunded.

The return costs are at your own expense.

You can register your return by simply sending a message to customer service. These take care of the rest.

Once we have processed your return, we will refund you within 3 business days. How quickly you have the money in your account depends on your payment method.

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